When you first call the contact centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs such as:
Depending on the outcome of this initial screening the contact centre operator will refer you for either a RAS or ACAT/S home support assessment:
The My Aged Care contact centre operator will assign you an aged care client number and will open a central client record. This includes information about your assessed needs and Government funded care services you have been found eligible for will be added to this record.
The next step will be a face-to-face meeting with a RAS or ACAT worker to work out the best care option for your situation.